At Fasanaro, we want your shopping experience to be simple from checkout to delivery.
Order Processing
Orders are processed after your payment has been successfully confirmed.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where available.
Delivery Times
Estimated delivery times depend on your delivery location and the shipping method selected at checkout.
Standard Delivery: [5–7 business days]
Please note that delivery estimates are not guaranteed and may be affected by circumstances outside our control, including carrier delays, customs processing, severe weather, or public holidays.
Tracking Your Order
If tracking is available for your shipment, your tracking details will be provided by email once your order has been dispatched.
You can also contact our customer service team if you need assistance locating your order.
Incorrect Delivery Information
Please make sure your delivery address is correct before completing your purchase.
If you provide an incorrect or incomplete address, contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an order can be redirected once it has been dispatched.
International Orders
For international deliveries, your order may be subject to customs duties, taxes, or other charges imposed by the destination country.
Any applicable customs charges are the responsibility of the customer unless otherwise stated at checkout.
Delivery Issues
If your order appears to be delayed, damaged, or has not arrived within the expected delivery period, please contact us with your order number and delivery details.
Fasanaro is committed to helping you receive your order safely and efficiently.