We want you to feel confident when shopping with Fasanaro.
If you are not completely satisfied with your purchase, you may be able to return eligible items in accordance with the conditions below.
Return Period
Return requests must be submitted within [7 days] of receiving your order.
Items must be returned within the applicable return period to qualify.
Return Conditions
To be eligible for a return, items should:
- Be unused and unworn.
- Be in their original condition.
- Have all original tags and labels attached.
- Be returned in their original packaging where applicable.
- Not show signs of washing, damage, alteration, or excessive wear.
For hygiene reasons, certain items may not be eligible for return once opened or used.
Non-Returnable Items
Unless required otherwise by applicable law, the following may not be eligible for return:
- Items marked as final sale.
- Personalised or customised items.
- Items that have been worn, washed, damaged, or altered.
- Items that cannot be returned for hygiene reasons once opened or used.
Exchanges
If you would like to exchange an item, please contact us at [hutner24@gmail.com] before sending it back.
Exchange availability depends on stock. If the requested replacement is unavailable, we may offer an alternative solution.
How to Start a Return
Please contact us at [hutner24@gmail.com] with:
- Your order number.
- The item(s) you wish to return.
- The reason for your return.
- Any relevant photos, if the item arrived damaged or defective.
Our customer service team will provide the next steps.
Return Shipping
We recommend using a tracked delivery service when returning an item, as Fasanaro cannot be responsible for returns that are lost in transit where the customer arranged the return.